Store Policies
Effective as of October 7th, 2021
Minimum Purchase Requirement
We request customers meet our $100 minimum purchase requirement. Orders not meeting our minimum will be subject to delay or cancellation until you are contacted by customer service.
Returns
We accept returns only in the event of damage, defects, or an incorrectly picked order. These claims must be made within 5 days of receiving the items. Returns will be issued only as a store credit.
Payment
We accept AMEX, VISA, MASTERCARD, DISCOVER, and APPLE PAY. The credit card used must match either the account holder’s name or business and the billing address must be entered correctly. Customer will be contacted via email or phone should any issues occur and the order will be subject to delay or cancellation. Please note that further verification will be requested via email when using CashApp, Chime, and other prepaid credit cards as well.
Shipping
We ship via UPS GROUND ONLY. We do not ship packages Next Day. Due to the weight restrictions, we cannot ship boxes that weigh more than 50 pounds. Tracking information is sent directly from UPS. Please check your JUNK/SPAM folder if you do not see the email in your inbox. If you did not receive an email from UPS, you can text our company cellphone number at 770-815-9889 to request the tracking number. We will respond during normal business hours.
Shipping charges are an estimated amount that applies to only Eastern and Central Time Zone States. Customers outside of Eastern and Central Time states are subject to higher shipping rates and will be contacted by customer service if more shipping is required.
Orders will only be shipped to the address on the account holder’s business license or ID which was submitted to us during registration. We will not accept any other shipping addresses and DO NOT ship to PO Boxes.
Inventory
We work diligently to have an up-to-date inventory. Pioneer Apparel shall not be held responsible for any claims of loss by the Buyer as a result of inventory maintenance or delays in shipping. We reserve the right to cancel orders based on errors, inventory inaccuracies, damaged goods, or events that are out of our control.
Returned Packages
Please make sure that the shipping address is entered correctly. Pioneer Apparel is not responsible for re-shipping packages due to incorrect addresses entered. Shipping and handling charges will need to be paid again prior to sending the order again.
Lost/Damaged by Shipping Carrier
Please contact Pioneer Apparel as soon as possible in the event of a lost or damaged package made by UPS. We will issue claims directly with UPS and provide you with what steps will be taken to process the claim. Please note that claims for lost or damaged packages may take UPS up to 1 month to process.
Damaged Items and/or Order Errors
All orders are inspected with quality assurance prior to shipping; however, it is possible to receive a damaged or wrong item. Please open and inspect your items as soon as you receive them. Claims must be made within 5 days of receiving the items. Returns will be issued only as a store credit.
Cancellations
Please contact us via phone/text (770-815-9889) or e-mail (orders@pioneerapparel.com) in the event you need to cancel an order. Please reference your order number when contacting us. Due to our quick shipping turnaround time, cancellations must be made in a timely manner. We cannot cancel orders after it has already shipped. Cancellations must be made by 7:00AM the next business day for orders that have not been shipped.
Same Day Shipping
Orders placed before 1pm EST will be shipped out the same business day with the exception of orders with billing/shipping errors. Orders placed after 1pm EST will be shipped out the next business day. Orders placed on Friday after 1pm EST will be shipped out the following business day. Please note that we are closed on weekends and major holidays.
Pick Up Orders
All pick up orders require 2 hours to be prepared with the exception of orders with billing errors. Orders with billing errors will be contacted by customer service. Orders placed after 2pm EST will be ready the next business day. In store pick up times are Monday through Friday between 10am to 4pm EST. Please note that we are closed on weekends and major Holidays.